Responsible Gaming
at be111

1. 18+ Age Restriction

be111 operates exclusively as an adult entertainment platform. Participation in any form of gambling — including casino games, sports betting, live dealer tables, slots, and fishing games — is strictly restricted to individuals who are 18 years of age or older. This policy is absolute and non-negotiable.

We enforce the 18+ requirement through multiple layers of verification:

• Registration: Players must submit their date of birth during account creation. Any date that indicates the applicant is under 18 will result in immediate application rejection.
• KYC Verification: Before a withdrawal can be processed, every player must complete a Know Your Customer check by submitting a government-issued photo ID (National ID card, passport, or driving licence). Our verification team manually confirms that the document holder is aged 18 or above.
• Ongoing Monitoring: If be111 has reasonable grounds to suspect that an account is being operated by a person under 18, we will immediately suspend the account pending verification and freeze any balance until the matter is resolved.
• Parental Controls: If you are a parent or guardian and are concerned that a minor in your household may have accessed or attempted to access be111, please contact us immediately at [email protected]. We will take prompt action to block access from the relevant device and investigate the matter fully.

Any account found to belong to a person under 18 years of age will be permanently closed, any winnings will be forfeited, and any deposited funds will be returned to the original payment source in accordance with applicable guidelines.

2. Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. be111 encourages all players — whether in Dhaka, Chittagong, Sylhet, or anywhere else across Bangladesh — to periodically check in with themselves and reflect honestly on their relationship with gambling.

The following are common warning signs that gambling may be becoming a problem:

• Spending more money or more time gambling than you originally intended.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to reduce your gambling.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Lying to family members, friends, or colleagues about the amount of time or money you spend on gambling.
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling.
• Gambling interfering with your work, studies, family responsibilities, or personal relationships.
• Using gambling as a way to escape from problems, stress, anxiety, or feelings of depression.
• Failing to cut down or stop gambling despite repeated attempts or genuine intentions to do so.

Recognising these patterns in yourself — or in someone you care about — is the first and most important step. be111 is here to help players at every stage of this process, with no judgement and no delay.

3. Self-Assessment

If you are unsure whether your gambling habits are becoming a concern, the following questions are designed to help you reflect honestly. There are no right or wrong answers — this is a private exercise for your own benefit.

4. Player Protection Tools

be111 provides a suite of practical tools that put you in control of your gambling experience. All of these tools are available through your account settings panel and can also be activated instantly by contacting our support team.

To activate any of the above tools, navigate to the Responsible Gaming section within your account settings, or contact support via live chat, WhatsApp, or email. All requests are processed in real time — there is no waiting period for activating restrictions, only for loosening them.

5. Deposit & Spend Limits

Managing how much you deposit and spend is one of the most effective ways to keep gambling enjoyable and within your personal budget. be111 supports deposits via bKash, Nagad, Rocket, Upay, and linked bank accounts from institutions such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Limit controls apply uniformly across all payment methods.

5.1 How Limits Work

When you set a deposit limit, be111's system will automatically decline any transaction that would cause your cumulative deposits within the relevant period to exceed the specified cap. You will receive a clear on-screen notification explaining why the transaction was declined, and the funds will not be deducted from your payment source.

5.2 Changing Your Limits

• Reducing a limit: Takes effect immediately with no waiting period. We encourage you to reduce limits as soon as you feel your spending is approaching a level that causes you concern.
• Increasing a limit: Subject to a mandatory 48-hour cooling-off period from the time you submit the request. This gives you time to reconsider. The increase will only be applied if you have not reversed your request within those 48 hours.
• Removing a limit entirely: Treated the same as an increase — a 48-hour cooling-off period applies before the limit is lifted.

5.3 Recommended Starting Limits for Bangladesh Players

We recommend that new players start with modest deposit limits and adjust gradually based on their experience. A weekly deposit limit of ৳5,000 to ৳10,000 is a reasonable starting point for recreational players. If you are unsure what limit is appropriate for your circumstances, our support team can help you think through your options without pressure.

6. Self-Exclusion

Self-exclusion is a voluntary programme that allows any be111 player to suspend their account for a defined period or permanently. It is one of the most powerful tools available for players who feel that their gambling has become difficult to manage and who want a firm, enforceable boundary.

6.1 Available Self-Exclusion Periods

• 1 Month: A short-term break, recommended for players who want to reassess their habits.
• 3 Months: A medium-term exclusion that allows time for meaningful behavioural change.
• 6 Months: Recommended for players who have identified a persistent pattern of problem gambling.
• 1 Year: A long-term exclusion for players who need extended distance from gambling activity.
• Permanent / Indefinite: For players who wish to stop gambling with be111 permanently. This exclusion does not expire automatically and can only be reversed after a minimum of 5 years, following a formal review process with our responsible gaming team.

6.2 What Happens During Self-Exclusion

Once a self-exclusion request is confirmed:

• Access to your be111 account is suspended immediately — you will not be able to log in, deposit, wager, or withdraw.
• Any pending bets that were placed before the exclusion came into effect will be settled normally; winnings from those bets will be held in your account balance for retrieval after the exclusion period ends (or, if requested, can be returned to your original payment method).
• All marketing communications — email promotions, SMS notifications, WhatsApp updates — are halted immediately and for the full duration of the exclusion.
• Your account data is retained securely in accordance with our Privacy Policy and applicable legal obligations.

6.3 Requesting Self-Exclusion

To initiate a self-exclusion, contact be111 support via live chat or email at [email protected] and state clearly that you wish to self-exclude, along with your preferred exclusion duration. The exclusion will be activated on your account within 24 hours of your confirmed request, and you will receive an email confirmation once it is in place.

7. Support & Help Contacts

If you or someone you know is struggling with gambling-related issues, please do not hesitate to reach out. be111's responsible gaming support team is available 24 hours a day, 7 days a week, every day of the year — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.

When contacting our responsible gaming team, you do not need to provide extensive explanation upfront. Simply telling us "I need help with my gambling" is enough for us to initiate the process. We will guide you through the available options at a pace that is comfortable for you.

8. Safer Gambling Tips

Gambling responsibly is about maintaining a healthy perspective and a clear set of personal boundaries. The following practical tips are recommended for all be111 players, whether you are a recreational player who bets on BPL cricket occasionally or someone who enjoys slots and live casino games regularly.

8.1 Before You Play

• Set a budget: Decide in advance how much you are willing to spend, and treat that amount as the cost of entertainment — not as an investment with an expected return.
• Set a time limit: Decide how long you will play before you begin. Use be111's session timer tool to enforce this limit automatically if you find it helpful.
• Play with disposable income only: Never gamble with money set aside for rent, food, household bills, school fees, or any other essential expense.
• Avoid gambling when emotional: If you are feeling stressed, upset, lonely, or anxious, gambling is unlikely to improve your mood and may make things worse. Do something else with your time instead.

8.2 While You Play

• Accept losses as part of the game: All casino games and sports betting involve a house edge. Losses over time are mathematically expected. Chasing lost money by betting more is one of the most common pathways to problem gambling.
• Take regular breaks: Step away from the screen every 30 to 60 minutes. Be111's reality check reminders will prompt you to do this automatically if you enable them in your account settings.
• Keep perspective: Gambling is one form of entertainment among many. It should not be the primary activity in your leisure time.
• Never borrow to gamble: If you are considering taking a loan, using a credit facility, or asking friends or family for money in order to gamble, stop immediately and contact our support team.

8.3 Signs That It Is Time to Stop for the Day

• You have reached your pre-set deposit or loss limit.
• You have been playing for longer than your pre-set session time.
• You are no longer enjoying the experience and are playing out of habit or frustration.
• You have placed bets larger than you are comfortable with in an attempt to recover losses.
• You are feeling tired, irritable, or distracted from other responsibilities.